Shipping Policy

Last updated: 17 July 2026

Thank you for shopping with Primora. This Shipping Policy explains how orders are processed, shipped and delivered.

Order Processing

Orders are generally processed within [1–3 business days] after payment is confirmed. Orders are not processed on weekends or public holidays.

During sales, product launches or periods of high demand, processing may take longer.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the delivery location, order size and available shipping method.

Any promotional free-shipping offers will be subject to the conditions displayed at the time of purchase.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed.

• United States: approximately [3–7 business days]

• International orders: approximately [7–21 business days]

Delivery estimates are not guaranteed. Delays may occur due to customs processing, courier disruptions, weather events, public holidays or other circumstances outside Primora’s control.

Order Tracking

When your order has shipped, you will receive a confirmation email containing tracking information where available.

Tracking information may take up to 48 hours to update after the shipping confirmation is issued.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address.

Contact us as soon as possible if an address needs to be changed. We cannot guarantee that an address can be updated after an order has entered processing or been shipped.

Primora is not responsible for orders delivered to an incorrect address supplied by the customer. Additional shipping fees may apply if an order must be resent.

Lost, Stolen or Delayed Packages

Primora is not responsible for packages that are delayed, lost or stolen after the courier records the order as delivered.

If tracking shows that a package is delayed or missing, customers should first contact the relevant courier. Primora may assist with a courier enquiry where reasonably possible.

Any suspected delivery issue must be reported to Primora within [7 days] of the expected delivery date.

Damaged or Incorrect Orders

Inspect your order promptly after delivery.

If an item arrives damaged, defective or incorrect, contact us within [7 days] and provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Claims will be assessed in accordance with our Refund and Returns Policy and applicable consumer law.

International Orders, Customs and Taxes

International customers are responsible for any customs duties, import taxes, handling fees or other charges imposed by the destination country.

Primora does not control these charges and cannot predict their amount. Orders that are refused because of unpaid customs charges may not be eligible for a refund of shipping costs.

Customers are responsible for confirming that purchased products may legally be imported into their country.

Split Shipments

Orders containing multiple products may be shipped separately and may arrive at different times. Separate tracking details may be provided for each shipment.

Contact

For shipping enquiries, contact:

Email: [angusnakelow@gmail.com]

Please include your full name and order number so we can assist you efficiently.